Guarantees

30-Day Money-Back Guarantee

We’re confident that you’ll love your HAMVAY-LÁNG goose down pillows and comforters. However, if for any reason you’re not fully satisfied, you can return your purchase within 30 days for a replacement or a full refund of the purchase price — no questions asked. (Please note that shipping costs are non-refundable.)

Exceptions:
Our money-back guarantee does not apply to items made to custom sizes.

Lifetime Guarantee

We take great pride in the quality craftsmanship behind every product we make. That’s why we offer a lifetime guarantee on the goose down filling used in our premium pillows and comforters. 

1-Year Warranty

All Hamvay-Láng bedding products come with a 1-year warranty covering manufacturing defects and workmanship issues, including:

• Stitching coming apart
• Fabric flaws or holes
• Filling escaping from the product
• Clumping or uneven migration of down or feather filling

To make a claim:
Please contact our Customer Service team at info@hamvay-lang.com and include proof of purchase.

Your warranty does not cover:

• Damage caused by abuse or unexpected wear and tear
• If there’s evidence of product abuse, misuse or use other than domestic by you or family
• If animals have been allowed to sleep or walk on the product
• Unsanitary duvets, pillows, mattress protectors or toppers
• Accidental damage; you may find that this type of damage is covered by your household contents insurance policy
• Any loss suffered as a result of not being able to use the product or any loss over and above the purchase price of the original item
• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions
• Deliberate damage or neglect of the insured product

Return Policy

We make returns easy: simply return your order within 30 days from the purchase date, and we'll refund or credit the value of the item. Original shipping costs are non-refundable.

• Please help us better understand our customers by providing a reason for your return.
• Unopened items should be returned to our U.S. warehouse. Opened items must be returned to Hungary for hygiene and regulatory reasons. Please contact us for the appropriate return address.
• All costs related to return shipping must be paid by the customer, unless the return is the result of a manufacturing defect or a shipping error on our part.
• Custom orders and items made to custom sizes are non-returnable.
• Pillowcases, pillow protectors, and duvet covers are only returnable if they have not been removed from their packaging.
• You can expect a credit within 7 days of our receiving your returned product.

Should you have any questions or need return instructions, feel free to contact us at info@hamvay-lang.com.