Shipping and Returns

Shipping Information

– We deliver worldwide

– We offer free shipping on orders above 299USD

– You can always check the shipping rates by adding products to your cart. Shipping rates are calculated based on your cart value. Shipping cost will decrease above 199USD and it is FREE above 299USD.

These are the typical shipping costs to some destinations:

Delivery tracking: We use International Expedited Shipping for all our deliveries. EMS POST – Express Mail Service

Average delivery time is 8 days.

We keep you informed throughout the shipping and delivery process.

Return Policy

We make returns easy: simply return your order within 30 days from purchase date and we'll refund or credit the value of the item (our shipping cost will not be refunded). Custom orders are not returnable. 

• Please help us to better understand our customers and write a reason for return.
• Items that are made for custom sizes are non-returnable.
• All costs related to return shipping must be paid by the customer, unless the return is a result of a manufacturer error or a shipping error on our part.
• Due to the Coronavirus situation we cannot accept returns of non-defective down products or linens that are used, laundered, or soiled since we are legally obliged to destroy those. (Signs of usage are e.g. staining, hairs or other material attached to the fabric, odors, etc.)
• Pillowcases, Pillow Protectors or Duvet Covers are only returnable if they have not been removed from the packaging. 
• You can expect a credit within 7 days of our receiving your returned product.

Should you have any questions, feel free to contact us at info@hamvay-lang.com

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